Terms & Conditions
Welcome to Creative Mistakes! These Terms & Conditions outline the rules and regulations for using our website, placing orders, and interacting with our brand.
By accessing this website and/or purchasing from us, you agree to be bound by the following terms. Please read them carefully.
General Information
This website is owned and operated by Creative Mistakes. Throughout the site, the terms “we,” “us,” and “our” refer to Creative Mistakes.
We offer unique, handmade, and horror-themed plush bears, accessories, and novelty items. Because all products are custom-designed and made-to-order, every piece is unique.
Eligibility
To use our site or place an order, you must be:
-
At least 18 years of age, or have parental consent
-
Providing accurate and complete order information
-
Legally capable of entering into a binding contract
Product Disclaimer
Due to the handmade and creative nature of our items:
-
Slight variations may occur from product to product.
-
Items may contain small parts not suitable for children under 3.
-
Bears may include hidden compartments, props, and sharp accents — handle with care.
-
Refund & Return Policy
-
All sales are final. Refunds are only considered on a case-by-case basis for:
-
Items damaged during shipping
-
Orders significantly different from what was requested
-
Refund requests must be made within 48 hours of delivery. View our full [Refund Policy] for details.
Orders & Payment
-
All custom orders require a 25% non-refundable deposit before production.
-
Full balance must be paid before shipping.
-
Accepted payment methods: CashApp ($Prinnycakez), Venmo (@princessnewsome), Apple Pay, PayPal.
-
We reserve the right to cancel any order for reasons including fraud, misuse, or violation of our policies.