Refund Policy

Refund & Return Policy

At Creative Mistakes, every bear is handcrafted with care and personality — no two are alike. Because of the one-of-a-kind nature of our products, all sales are final. However, we want you to love your order, so here’s what you need to know:

✅ Refunds are considered on a case-by-case basis in the following situations:

Your item arrives damaged due to shipping.
The item is significantly different from what you ordered.

📸 We require clear photos or videos within 48 hours of delivery showing the damage or issue. Email us at imakecreativemistakez@gmail.com or text 904-628-9710

🚫 Not Eligible for Refunds or Returns:

Orders where the wrong information was submitted (size, theme, name, etc.).
Items damaged due to improper handling after delivery.
Items that have already been used, altered, or customized further after receipt.
Missed deadlines when no confirmed shipping date was guaranteed.

🔄 Replacements / Repairs

If damage is minor and repairable, we may offer a discounted repair service or replacement parts — just reach out!

💵 Deposits

25% deposits are non-refundable once production begins, even if the final balance isn’t paid. We hold finished bears for up to 14 days. After that, they may be resold.

Thanks for understanding — your support means the world to us as we continue building this creepy cuddly universe together!

“Cuddled with Caution” 🧸🩸

Generally speaking, a Refund Policy often addresses these types of issues: the timeframe for asking for a refund; will the refund be full or partial; under which conditions will the customer receive a refund; and much, much more.